Contact Support (Ticket Tool via API + Zendesk)

When you encounter an issue on Odin.Fun, you can submit a support request through our integrated Ticket Tool, powered by the Zendesk API. This ensures your request is logged, tracked, and resolved efficiently.

Step-by-Step Process

1. Open the Support Form

• Go to odin.fun.

• Navigate to the Support / Help Center section.

• Click Submit a Ticket.

Fill in the Required Information

• Email Address → Needed so we can send you updates.

• Odin Username / BLIFE ID → Helps us locate your account quickly.

• Category → Select the type of issue:

  • Deposits (BTC not showing, delays)

  • Withdrawals (pending, failed, or incorrect)

  • Trading (errors, failed buy/sell, slippage issues)

  • Account / Security (login, BLIFE ID, recovery, suspicious activity)

  • Referral & Rewards (missing bonuses, referral count issues)

  • Other (general questions or feedback)

  Provide Details of the Issue

• Subject Line: Short summary (e.g., “BTC Deposit Missing”).

• Description: Clear explanation of the problem.

• Attachments: Screenshots or TXIDs (highly recommended).

Submit the Ticket

• Click Submit.

• The ticket is routed Odin API → Database → Zendesk.

• You’ll receive a confirmation email with your ticket number.

Track Ticket Status

You can check your ticket status under My Tickets in the Help Center.

• Unassigned → Waiting for support team assignment.

• Pending → Our team has responded and is waiting for your reply.

• Escalated → Forwarded to technical/dev team for deeper review.

• Solved → The issue has been resolved and the ticket is closed.

✅ Tip: Always include your TXID, wallet address, and screenshots when reporting deposit/withdrawal issues. This helps us resolve your case much faster.